At e-SkolSys, we strive to provide a reliable and efficient school management software solution. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription-based services.
1. Subscription Plans and Payments
All payments for subscription plans made on eskolsys.com are non-refundable, except as explicitly stated in this policy.
By purchasing a subscription, you agree to these terms and conditions.
2. Refund Eligibility
Refunds may only be issued under the following circumstances:
Technical Issues: If the software is unable to perform as advertised due to technical issues originating from e-SkolSys, and we are unable to resolve the issue within 14 days of notification.
Accidental Payments: If a payment is made by mistake (e.g., duplicate payments), you may request a refund within 7 days of the transaction.
Unused Subscription: If you cancel your subscription within 7 days of purchase and have not used the software or accessed its services.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
If you decide to stop using the software for reasons unrelated to its functionality.
If you fail to cancel your subscription before the renewal date.
If the refund request is made outside the eligible timeframes stated above.
4. Refund Process
To request a refund, please follow these steps:
Contact us at support@eskolsys.com with the subject line: "Refund Request."
Provide details of your subscription, payment receipt, and the reason for the refund request.
We will review your request and notify you of the outcome within 7 business days.
If your refund is approved, it will be processed within 10-15 business days, depending on your payment provider.
5. Changes to the Refund Policy
We may update this Refund Policy from time to time. Changes will be communicated via our website or directly through your registered email. Please review it periodically to stay informed about updates.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please reach out to us:
Afra Apps
Email: support@eskolsys.com
Address: East Bakalia KB Aman Ali Road, Bakalia, Chittagong.
By purchasing a subscription on eskolsys.com, you agree to this Refund Policy.